Department Assistant I, Utilization Management [United States]

 

Organization:

PAMF-Palo Alto Medical Foundation PAD

Position Overview:

Provides clerical support activities for the department. Acts as first point of contact for internal questions and issues. May be responsible for a number of office support activities.

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• Receives e-faxes from customers such as physician’s or vendor’s office and accurately data enters authorization requests into EPIC.
• Issues written communications via fax or phone call to customers such as physician’s or vendor’s offices to obtain additional information for data entry processing referrals/authorizations.
• Conducts phone calls to customers and assist with phone messages.
• Assist with messages in EPIC.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:
CLERICAL.

• Acts as receptionist for department/office.
• Screens calls, takes messages as appropriate, distributes and/or handles mail/email.
• Is resource for staff, visitors, and other dept. Refers inquiries as appropriate or gathers information for follow-up.
• May have responsibility for a variety of projects as assigned.
• May maintain timekeeping records. May maintain budget records and documentation. Maintains routine logs and schedules for the department.
• Processes clerical functions for the department.
• Provides office support by maintaining documents, files, and policies or procedures. Responsible for departmental/unit filing.

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma: High School Diploma or General Education Diploma (GED) or equivalent education/experience.

SKILLS AND KNOWLEDGE:
Proficiency in administrative office procedures and protocol; maintenance of filing and office systems

Knowledge of healthcare setting is preferred. Knowledge of the English language and grammar is required

Routine processing of clerical work following standardized procedures.

PREFERRED EXPERIENCE:

Utilization Management or Managed Care experience preferred.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

0

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $22.80 to $30.77 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

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